Privacy Policy
Revolutionizing cleanliness with innovative solutions that make every home shine brighter
At Glowzen, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit or purchase from our website.
Information We Collect
We may collect the following types of information when you use our website:
Personal details: Name, email, phone number, billing/shipping address.
Payment details: Processed securely via third-party gateways (we do not store card information).
Browsing information: Cookies, IP address, device type, and usage patterns.
Account information: If you register on our site, we store login credentials and preferences.
Communication data: Emails, inquiries, or messages you send to our customer support.
How We Use Your Information
We use the information we collect to:
Process and deliver your orders efficiently.
Provide customer support and resolve queries.
Improve your shopping and website experience.
Send promotional offers, updates, and newsletters (only if you subscribe).
Prevent fraud, unauthorized transactions, and enhance website security.
Comply with legal and regulatory obligations.
Sharing of Information
We do not sell, rent, or trade your personal information. Data may be shared only with:
Payment providers (for secure transactions).
Shipping/logistics partners (to deliver your orders).
Service providers (IT, analytics, or marketing tools that help us operate our site).
Legal authorities (only if required by law, fraud prevention, or security purposes).
Cookies
Our website uses cookies to enhance your browsing experience. These include:
Essential cookies – Required for website functionality (shopping cart, login).
Performance cookies – Help us analyze traffic and improve site features.
Preference cookies – Save your settings such as language and display preferences.
Marketing cookies – Used only if you accept, for showing relevant ads and promotions.
You can disable cookies in your browser settings, but some features may not function correctly.
Security
We implement strict measures to protect your personal data, including SSL encryption and secure servers. However, please note that no method of online transmission is 100% secure, and we cannot guarantee absolute protection.
Data Retention
Order-related information is retained as long as required for accounting, legal, and tax purposes.
User accounts remain active until you request deletion.
Unused or inactive data may be securely deleted after a defined retention period.
Your Rights
Access, update, or delete your personal data.
Opt-out from marketing emails anytime.
For concerns, write to: info@glowzen.com