Refund & Return Policy
Revolutionizing cleanliness with innovative solutions that make every home shine brighter
At Glowzen, your satisfaction is important to us. If you are not fully happy with your purchase, our Refund & Return Policy ensures a fair and transparent process.
Eligibility for Returns
You may request a return within 7 days of delivery if:
You received the wrong item.
The product was delivered in a damaged or defective condition.
The product is unused, unopened, and in its original packaging.
Refund Process
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
Approved refunds will be initiated to your original payment method within 5–7 working days.
Refund timelines may vary depending on your bank, card issuer, or payment gateway.
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns of:
Opened or used cleaning products.
Items without original packaging, seals, or labels.
Products purchased during clearance sales or special offers (unless defective).
Exchange Policy
Exchanges are available only if you received a defective or wrong product.
Replacement will be shipped once we receive and verify the returned item.
Cancellations
Orders can be cancelled within 12 hours of placing them, provided they have not yet been dispatched.
If the order has already shipped, you may initiate a return request after delivery.
Shipping Costs for Returns
If the return is due to our error (wrong/damaged item), Glowzen will cover the return shipping charges.
If the return is due to customer preference (change of mind, wrong selection), the customer will bear the return shipping cost.
How to Request a Return or Refund
To initiate a return or refund, please contact us at:
📧 Email: info@glowzen.com
📍 Address: Gujarat, India
Please provide your order number, contact details, and reason for return so we can process your request quickly.
Policy Updates
Glowzen reserves the right to update or modify this Refund & Return Policy at any time. Any changes will be posted on this page with a revised effective date.